Terms and Conditions

Welcome to erx.life, the online platform operated by Life Pharmacy & Surgicals. Before proceeding, please read and understand the following terms and conditions:

1. By using erx.life, you agree to comply with these Terms of Use, which govern your access to and use of our website. Additionally, our Privacy Policy and other relevant policies and guidelines apply to your use of our services.

2. erx.life serves as a platform for facilitating communication regarding pharmaceutical products availability in India and courier services provided by third-party couriers. Please note that we do not directly sell medicines online. Furthermore, our platform offers informational services related to health and wellness.

3. We reserve the right to update and modify these terms at any time. Your continued use of our website indicates your acceptance of any changes to these terms.

4. Users must be at least 18 years old to access our services. By using erx.life, you confirm that you meet this age requirement.

5. These terms are governed by Indian laws, including statutes such as the Indian Contract Act, the Information Technology Act, the Drugs and Cosmetics Act, and relevant consumer protection laws.

6. For shipments, we assume liability up to specified amounts for lost packages(Up to INR 1750), depending on the courier service used.

7. The rates listed on our website serve as examples and may not always reflect current prices due to fluctuations in fuel rates and other factors.

8. Your final invoice will include charges for medicines, courier fees, packing, and service fees.(If the service is facilitated through an insurance company or third-party administrator (TPA), the relevant party will issue the final invoice.)

9. If applicable, customers are responsible for covering return shipping fees.

10. Duties may be imposed on shipments depending on the regulations of the destination country. If an import permit is necessary for importing medicines for personal use, it is the customer’s responsibility to obtain it(we’ll guide you through the easy application process.).

11. Third-party courier services conduct inspections on items for security purposes prior to delivery.

12. Any customs charges, Broker fee and related expenses are the responsibility of the recipient.

13. Additional costs may apply for specific locations or services.

14. Our support is available through various channels, including social media, WhatsApp, emails, and live chat. To unsubscribe from updates, please contact help@erx.life.

15. Packages are delivered using third-party courier services.

16. Repackaging by couriers for safety reasons may result in additional charges.

17. We do not handle or ship controlled medications or narcotics.

18. Rest assured that any personal information provided to us is securely stored and kept confidential.

19. Customs procedures may cause delays, and actual delivery times may vary.

20. Customers are responsible for transaction fees associated with payment gateways. Alternatively, IMPS, UPI is available as a payment option to avoid these fees.

By using erx.life, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.


The website uses cookies to help personalize your online experience. By accessing eRx.Life, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.


Unless otherwise stated, Life Pharmacy and Surgicals and/or its licensors own the intellectual property rights for all material on eRx.Life. All intellectual property rights are reserved. You may access this from eRx.Life for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Copy or republish material from eRx.Life

  • Sell, rent, or sub-license material from eRx.Life

  • Reproduce, duplicate or copy material from eRx.Life

  • Redistribute content from eRx.Life

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Life Pharmacy and Surgicals does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Life Pharmacy and Surgicals, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Life Pharmacy and Surgicals shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Life Pharmacy and Surgicals reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Life Pharmacy and Surgicals a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources;

  • Dot.com community sites;

  • Associations or other groups representing charities;

  • Online directory distributors;

  • Internet portals;

  • Accounting, law, and consulting firms; and

  • Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Life Pharmacy and Surgicals; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Life Pharmacy and Surgicals. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Life Pharmacy and Surgicals's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.